Privacy Policy

This Privacy Policy explains how Axioner and its affiliates ("we," "us," or "our") collect, use, disclose, and protect information when you use DentaLab (the "Service"). It applies to visitors, registered users, and organizations that use workspaces on the Service. Capitalized terms not defined here have the meanings in our Terms of Service.

2.1 You provide directly

• Account details such as name, email, employer or practice, role, and credentials.
• Profile and onboarding information.
• Billing contacts and transaction details processed by payment providers.
• Messages you send to us such as support requests.

2.2 Customer Data submitted to the Service

You or your organization may upload or enter operational data through the Service, which may describe cases, internal notes, attachments, timestamps, statuses, identifiers, communications between teams, or similar workflow information. Treatment of this category is influenced by legal roles (for example controller versus processor), contractual terms, and your configuration.

2.3 Automatically collected

• Device and connection data including browser type, IP address, coarse location, timestamps, and pages viewed.
• Diagnostics, performance metrics, logs, crash data, security signals, cookies, or similar technologies.

• Provide, personalize, operate, maintain, secure, troubleshoot, and improve the Service;
• Create and manage accounts, authenticate users, fulfill transactions, communicate about the Service;
• Detect fraud, abuse, and technical issues; comply with legal obligations and enforce agreements;
• Develop aggregate or de-identified analytics that cannot reasonably identify you;
• Send transactional messages and, where permitted, product updates or marketing you can opt out of.

If data protection laws such as the GDPR apply, we process personal data based on contractual necessity, legitimate interests balanced against your rights, consent where obtained, compliance with legal duties, or other bases recognized by law depending on context.

• Service providers: hosting, analytics, communications, billing, customer support tools, security vendors, operating under contractual confidentiality and security safeguards.
• Your organization: admins and collaborators in your workspace as permitted by workspace settings and invitations.
• Legal and safety: when reasonably necessary to comply with law, respond to lawful requests, enforce terms, detect wrongdoing, or protect rights, users, or the public.
• Business transfers: restructuring, merger, acquisition, financing, or asset sale, subject to standard confidentiality safeguards.
• With your direction: integrations or workflows you authorize.

We do not sell personal information as traditionally defined.

We operate globally. Personal data may be processed in countries other than yours. Where required by law, we implement safeguards such as standard contractual clauses or other approved mechanisms.

We retain information for as long as needed to fulfill the purposes in this Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate backups according to retention schedules. Exact periods may depend on your plan, contractual terms, deletion requests permitted by law, and our security requirements.

We use administrative, technical, and organizational measures designed to protect information. No transmission or storage method is completely secure; you should use strong passwords, protect endpoints, limit access inside your organization, and follow professional standards applicable to sensitive data you handle through the Service.

Depending on your location, you may have rights such as accessing, correcting, deleting, restricting, exporting, or objecting to certain processing, and lodging a complaint with a supervisory authority. To exercise applicable rights, contact us using the details below. Verification may be required. If we process data strictly on behalf of your organization, we may redirect the request appropriately.

You can control cookie or similar preferences through browser settings where applicable and opt out of certain marketing emails through unsubscribe links.

The Service is not directed at children under the minimum age permitted for independent consent in relevant regions. Do not furnish children's personal data except as necessary for lawful business use under appropriate authority.

Links or integrations to third-party services are governed by their own policies; we encourage you to read them.

We may modify this Privacy Policy periodically. Updates will appear with a new "Last updated" date and we will notify you material changes when appropriate. Continuing to use the Service after changes signifies you accept the revised Policy.

For privacy questions or requests related to personal data handled by Axioner, use the contact information provided at your account or organization's billing relationship, our website's general contact channels, or designated privacy inbox if published there.